At Flamesa, we value service and speed above all. That’s why we deliver your pellet stove to your home free of charge, anywhere in Europe. If you place your order before 18:00, it will be shipped the same day and delivered within 1–3 working days.

If you place your order before 18:00, your pellet stove will be packed and shipped the very same day. This means you can start enjoying a warm and cosy terrace tomorrow with your new Flamesa pellet stove. Each order is handed over to our trusted delivery partner and carefully brought to your doorstep.

A pellet stove is a modern heater that burns wood pellets – small cylindrical granules made from compressed wood waste. This makes it a sustainable and highly efficient fuel source. Inside the stove, the pellets burn slowly in a closed chamber. The flames are visible through a glass cylinder or viewing window, giving you both warmth and a beautiful fire experience.

At Flamesa, our stoves operate completely without electricity. Simply fill the reservoir with wood pellets, ignite them easily with the supplied burner, and the stove does the rest. Thanks to the intelligent air supply, the pellets burn cleanly and evenly, producing minimal emissions and maximum heat output.

In short:

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  Sustainable: fuel made from renewable wood waste
  
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  Efficient: high performance, low emissions
  
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  Convenient: no electricity required, use anywhere
  
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  Atmospheric: real dancing flames for warmth and ambiance

Yes, a pellet stove is safe to use in a veranda or conservatory, provided you take the right precautions. Flamesa pellet stoves are built with heat-resistant glass (up to 800°C) and a strong steel frame that can handle high temperatures, keeping the risk to a minimum.

Ventilation is essential: always ensure that a window or door is slightly open. This allows enough oxygen for the fire and maintains healthy air quality. We do not recommend using the stove in a fully enclosed area without ventilation.

In short:

• ✅ Safe for use in verandas and conservatories
• ✅ Glass tube heat resistant up to 800°C and frame up to 450°C
• ✅ Always ventilate by keeping a window or door slightly open
• ✅ Designed for long-lasting, worry-free use

With these simple precautions, you can safely enjoy the warmth and atmosphere of a Flamesa pellet stove — even in covered or semi-enclosed spaces.

Absolutely! You can return your unused order free of charge within 14 days. We cover all return shipping costs, so you can shop with complete confidence.

Our customer service team is available 7 days a week via Live Chat! You can reach us from 09:00 in the morning until midnight. Contact us through Live Chat, email, or the contact form on our website. We’re happy to assist you with any questions you may have!