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Shipping & Delivery | Flamesa Pellet Stoves
Worldwide Shipping & Service by Flamesa
We deliver your Flamesa pellet stove safely and carefully — wherever you are. Shipping is free worldwide and includes a 14-day free return policy.
Exact delivery times are displayed on the individual product page.
Fast delivery from EU warehouse
Most Flamesa models ship directly from our European warehouse. Delivery time varies per model and destination.
Please check the product page for the most accurate delivery estimate.
Delivery time shown on product pageSecure delivery
Every unit is carefully packed, tested and shipped with trusted international logistics partners — directly to your doorstep.
- Shock-resistant protective packaging
- Tracking information by e-mail
- Freight delivery appointment notification
Free shipping & easy returns
- Free worldwide shipping
- Free 14-day returns (EU consumer law)
- Pre-paid return label available on request
How delivery works
Once your order is received, your stove is prepared for dispatch. Each unit is quality-checked and securely packaged before shipment.
Our logistics partners handle delivery and provide tracking information once the shipment leaves our warehouse.
The expected delivery timeframe is always displayed on the specific product page.
Frequently Asked Questions
How long does delivery take?
Delivery times depend on the specific model and your location. The estimated shipping time is displayed on each product page.
Is shipping free?
Yes. Flamesa offers free worldwide shipping. Returns within 14 days are also free of charge.
Do I have to assemble the pellet stove myself?
No. Flamesa stoves arrive mostly pre-assembled. Only a few simple steps are required to complete installation.
Can I collect my order in person?
Yes. Please contact our customer service in advance to arrange an appointment via b2b@flamesa.com.
Customer Service & Contact
Our customer support team is available 7 days a week from 10:00 – 22:00 (CET). Contact us via live chat or by e-mail at b2b@flamesa.com.
Legal Information
- Right of withdrawal: Consumers have a 14-day right of withdrawal under EU consumer law.
- Terms & shipping conditions: Our Terms & Conditions and shipping policies apply.
- Warranty: Our international warranty and complaint terms apply.
- Privacy policy: See our privacy policy.
Delivery estimates depend on stock availability and destination and are always displayed on the product page.
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