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Contact
Live chat
Start a live chat with our team for quick questions.
- We usually respond within 5 minutes.
- Available: Mon–Sun, 10:00–22:00.
Business hours
These are our standard opening hours. Any changes will be announced via our news updates.
- Monday
- 10:00–22:00
- Tuesday
- 10:00–22:00
- Wednesday
- 10:00–22:00
- Thursday
- 10:00–22:00
- Friday
- 10:00–22:00
- Saturday
- 10:00–22:00
- Sunday
- 10:00–22:00
Opening hours may vary during public holidays.
Frequently Asked Questions (FAQ)
How do I start the pellet stove?
Fill the reservoir with approximately 3 kilograms of 6 mm wood pellets, then ignite them using the supplied starter torch. Within a few minutes, you’ll enjoy a beautiful, steady flame that brings warmth and atmosphere to your space.For clear instructions on igniting the pellet stove, please consult our installation and cleaning manual..
How many pellets should I put in the pellet stove?
The reservoir holds approximately 3 kilograms of pellets. Always use DINplus or ENplus A1 certified pellets to ensure a clean burn and maximum efficiency. This guarantees optimal performance and a longer lifespan for your Flamesa pellet stove.
How long does the stove burn on a full load?
With a full load of 3 kilograms of pellets, the stove burns for an average of up to 2 hours. The exact duration may vary depending on factors such as wind conditions. Since you can easily refill the stove while it’s burning, you can enjoy continuous warmth and ambiance for as long as you like.
How long will it take to receive my order?
If you place your order before 6:00 PM, your Flamesa pellet stove will be shipped the same day. Delivery usually takes 1 to 3 working days, depending on your location. Since we deliver directly from our own stock, you can enjoy the warmth and comfort of your terrace in no time.
What are the shipping costs?
Shipping within all European countries is completely free. You will always see the final details during checkout, so you know exactly what to expect before completing your order.
What should I do if my order arrives damaged?
If your order arrives damaged, please contact our customer service within 48 hours of receiving it. Include clear photos of both the damage and the packaging so we can quickly assist you with a replacement or another suitable solution.
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